![]() Remote support software is also useful for improving both end-user and technician productivity because it helps save time and effort. Even if technicians are in the same building as the device they’re trying to fix, they can still save time by not needing to travel to the device. Additionally, with remote support software that lets you resolve problems in the background, end users can keep working while technicians fix the problem. Remote support software also makes the problem resolution process easier for everyone involved. If a user doesn’t know how to explain their problem effectively in their help desk ticket, they can instead point the remote support technician right to the issue once the remote connection is made and the technicians can see the user’s device. The user can also explain the problem through the software’s built-in chat feature. How does remote support work in Dameware Remote Support?.These remote support communication features can help streamline trying to locate a problem and help technicians get to the bottom of vague help desk tickets quicker. SolarWinds Dameware Remote Support (DRS) is a powerful remote support software solution built to go beyond simply allowing technicians to connect to remote devices. DRS has features designed to make the IT remote support process as secure and effective as possible, while saving everyone time and energy.ĭRS offers support across multiple platforms including Linux, Mac, and Windows devices. ![]()
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